Privacy Policy

Privacy Notice

KARAZ respects your privacy and our goal is to provide high quality service to all of our customers, employees and partners. This Privacy Notice has been drafted to help you understand the nature of the data we collect from you and how we handle this personal data. It is important for you to be aware of how KARAZ uses your personal data and your rights as a customer when sharing your data with us and in accordance with the regulations.




Why do we collect and use your personal data?

We collect your personal data and use it to help us provide you with products and services of the highest quality standards. For example:



It enables us to develop, improve, market or provide products and services to clients.

Understand your needs as a customer and the suitability of the products and services for you and make recommendations for specific products and services that are relevant to you.

Communicate with you about the new products and services that have been launched.

Solve and handle inquiries or complaints that you may have and improve the customer experience across all communication channels to be rich and customized.


We also need to collect and process personal data to meet legal and regulatory requirements.




What personal data we collect and use

Here are the main types of personal data that we collect and use about you:



Data that you provide to us that is required when registering for our services (such as name, email address, address, phone number, date of birth, nationality and gender).

Data exchanged during our communication with you (such as requests for customer support services and feedback received from you).


How do we collect your personal data

We may collect personal data in various ways, which include:



Direct communication - when you complete a form and send it to us via our website, mobile application, email, registered mail, or call centers. This includes any personal data that you provide to us when you ask an inquiry or interact with any promotion.


Social Media Interaction - Any posts and interactions that you make directly with us on social media.


Browsing - data about how you used our website, including the date and time you visited, the type of internet browser you use and how you were referred to our site.


Polls - Online surveys enable us to collect specific data related to malfunctions or problems, including your feedback on the shape and design of our website and apps. We may request other information to meet our customer service requirements. We value and respect your opinions and consider them vital as they enable us to improve the quality of our service provided to our clients. Providing your name and other details is optional.



How long do we keep your personal data

Your personal data will not continue to be stored unless it is necessary according to specific periods previously defined for the purposes for which it was collected, or in accordance with any legal, regulatory, financial or reporting requirements. These periods may vary according to requirements. Accordingly, we regularly review the data retention periods to ensure that we do not keep your data for longer than necessary.




Data protection and disclosure

We affirm that protecting your personal data is one of our most important priorities and we are working to provide adequate protection for it, and we apply appropriate regulatory measures and security measures to protect your data from any unauthorized disclosure or processing. KARAZ will always maintain the privacy and confidentiality of all personal data collected. Such data will not be disclosed or shared except in the event of compliance with relevant laws and regulations or when we believe that this procedure is necessary to provide products, services or technical support and in accordance with the section on why we collect and use your personal data. Likewise, your personal data will not be used for commercial purposes with any party outside KARAZ or its partners without obtaining your permission, except for the data collected, which do not contain customer identities, for the purposes of analysis, studies and comprehensive reports in accordance with the personal data protection laws and regulations.




Customer rights

As a customer of KARAZ, you have the right to access, update and correct your personal data. You can also give your consent to receive e-mails or marketing advertisements, and you can withdraw them according to your choice by unsubscribing at any time. You can obtain these rights through your account


Changes to this privacy notice

To ensure we continue to provide you with the best possible experience and highest level of protection, we reserve the right to update this privacy notice as necessary. Therefore, we recommend that you review it on an ongoing basis.


Contact us with your questions and inquiries

If you have any questions or inquiries, you can contact us via email or social media.