Delivery Information

Please note that the official working days of KARAZ are from Sunday to Thursday. Fridays, Saturdays, public holidays and public holidays are holidays for all of our employees.

We have facilitated the shipping and delivery process to offer you the easiest shopping experience ever.

shipping companies

Shipping is available to the Triangle Capital only (Khartoum, Bahri, and Omdurman).

Shipping and delivery cost

Shipping and delivery cost is as follows:

150 Sudanese pounds

When will I receive the order?

We will deliver your order within one to ten working days after:

- Receipt of the amount is confirmed in the case of payment by bank transfer

- After confirming the order, in case you choose cash on delivery as the preferred payment method.

After that you do not need to wait long; Where we will provide the customer with the shipment number after shipping the order on the e-mail or through a text message, where the customer can follow up on his request through the website.

The delivery representative will call you or send a text message until the delivery date is fixed.

It should be noted that the incoming calls to your cell phone must be answered so that the representative responsible for delivery can coordinate with you on the date of the order receipt.

Delay in receiving the shipment within three days from the date on which it arrives in your city, exposing it to return to the store

  If the customer wants to recharge it, the customer bears the cost of returning the shipment and the cost of shipping it back.

 Please note that delivery is not available on Fridays, Saturdays, public holidays and public holidays.